FAQs

In the unfortunate case you have to cancel your booking, any deposits that have been paid are non-refundable. If you cancel your booking within 45 days of your delivery date, 50% of the full invoice amount is chargeable. If you cancel within 30 days of your delivery date, the full invoice amount is chargeable.

If your event is less than 30 days away, the full balance needs to be paid in advance of delivery. If your event is more than 30 days away, we require an 80% deposit to secure your booking. We will the send you an invoice prior to your event which needs to be settled in full 30 days prior to your event.

Deposits and invoices can be paid by debit or credit card over the phone (no handling fee charged, American Express not accepted), online banking (BACs) or by cheque. Deposits are non-refundable. Full payment will be required if cancellation received within 30 days of delivery.

On delivery of our luxury trailers, we carry out a set of tests and checks to ensure that everything is functioning correctly before we leave. We will also provide 24-hour contact details to ensure peace of mind for the entirety of your event. Please note that in order to carry out tests and checks, we require access to electricity.

We will always try to resolve any issues over the phone first. If diagnosis over the phone fails, we will send someone out to your location to fix the issue and there will be no charge for this. However, if we are called out without due cause or mis-use then there will be a call out charge.

We are also able to offer an attendant service to ensure the toilets are maintained throughout your event, allowing it to run smoothly.

We require good unimpeded access with firm level ground. Should you believe the access to be difficult then a site visit is normally advised to be carried out in advance of the event. We will also always require a minimum 10ft width for entry and exit onto delivery location, as well as a 11ft height clearance.

Simply will provide consumable items with all types of toilets. If you require additional supplies we can supply the costs for these.

For events taking place over a period of days we would recommend that a service visit is carried out to keep the units clean and sanitary. Alternatively, we are able to provide an attendant service. For more information on this please call our hire team on 0800 783 4710.

Simply’s tankers carry a waste pipe hose of 40m.

Our standard portable toilets are 4ft squared and 7ft 6in high.

Simply has a range of welfare units which come in different sizes, however the tallest welfare unit is 2.8m / 9ft 3in.

• Delivery and collection is based on weekdays and during working hours
• All consumables and toilets are fully stocked with toilet rolls, soaps, hand towels and chemicals
• 24 hours customer telephone hotline, should you need to contact us urgently
• VAT is not included in the price quoted, unless specifically stated and is subject to the standard VAT rate on the date of the event – not at the time of booking

Simply is insured for Public & Employee Liability. It is however the customer’s responsibility to insure the unit(s) against loss or damage during the hire period. It is worth checking to see if you are covered by your household/event insurance policy.

The luxury toilets require a 13amp socket, or 240v 16amp generator, so that we can run an extension lead to the unit for the lights, water and pump. If you have a generator onsite the minimum requirement would be a 5KVA.

We do not provide them as standard. We can provide names of local companies that would be able to supply you with a generator or arrange the hire for you.

All waste is contained within each toilet unit, is collected at the end of your event and is taken to a waste disposal site. Simply is a registered waste carrier and has the correct license to perform this task.

In the cold weather please ensure that you follow our frost precaution procedure for all welfare and shower units. Whilst on hire the water must be drained from all heaters as a frost precaution.

The distance between the toilet and service van has to be 10m as this is the length of the hoses being used to carry out the servicing.

Simply’s largest tanker is 12ft 11in in heigh, 9ft in width and has a length of 32ft.

Simply provides a range of environmental solutions to areas across London and the South East including Essex, Hertfordshire, Kent and Surrey.